Frequently Asked Questions
All our vans are fully equipped – no hidden extra charges
All our vans are fully equipped – no hidden extra charges
How many can sleep in a Campervan?
Up to 4 in the VW’s (or two adults and three wee ones), two in the Land Rover and our budget 2 berther.
What’s included in the price?
Everything you need for a fantastic campervaning experience. We have kept extras to a minimum and included just about everything in the daily rate. So you will get your vehicle, bedding, crockery, pots and pans, sat nav/gps, hot water bottle, blanket, outdoor chairs and table, gas, full fuel tank, usb’s and if there is anything else then please just ask!
Let us know if you need a bike rack, outdoor cooker, solar shower, extra bedding, towels or chairs.
Can I bring my dog with me?
Yes. We welcome dogs. But we also have to make sure that our non-doggy customers have a nice, clean van to hire so we ask that you keep the dogs off the upholstery and return the van without any reminders that your dog has been there that couldn’t be dealt with in a normal clean between hires.
I am allergic to dogs. Do you have any dog free campers?
All our campers are thoroughly cleaned between hires but some of our vans are kept dog-free so that customers with allergies don’t need to worry. Please make us aware if you have an allergy when booking.
Are there supermarkets near to your location?
We advise people to do a supermarket shop in Edinburgh before you leave as the choice is broader and the prices lower than the small shops in countryside. There are plenty of supermarkets near the pick up point so we will set you off in the right direction. Scotland is very good at catering for vegetarians and vegans but if you are a vegetarian or vegan or have a special dietary need we’d recommend that you stock up before leaving.
Is insurance included in the price?
Yes, fully comprehensive insurance is included in the price for one driver provided they meet the driving licence criteria. Extra drivers are £5 each per day. Please note that insurance is subject to confirmation of ID and security deposit.
Do the vans have toilets?
No, our campervans do not have toilets but there are plenty of toilet facilities at campsites and on tourist routes.
How much guidance is provided?
As little or as much as you want.
From your first point of contact to the time you return the van Big Sky Campers will be on hand to answer questions and help you get the most out of your campervan and your trip. When you collect the van we will go over all the nitty gritty like how to pop the roof, make the bed(s), run the heater, add water and more. If you forget anything when you are on the road you are welcome to call and we will help.
Is there a mileage limit?
No! You can go as far as you like as long as you bring it back on time! If you want to take the van out of the UK it must be by prior arrangement.
Can I take the camper to Ireland?
You are welcome to take the van to Ireland but please let us know that’s your plan. If you want to take the van out of the UK it must be by prior arrangement.
Can I take the camper to the Scottish islands?
Yes you can. In the holiday season it is advisable to book your ferry in advance as they get booked up with holiday-makers and commuters. If you do book a ferry then please bear in mind travel times especially on pick up and drop off days.
What happens if the van breaks down?
All our vans are kept in tip top condition and are serviced regularly. However, if you do have a problem all the vans have full AA breakdown cover. The best thing to do is to call us and we will make sure that the AA or a local garage get to you as quickly as possible.
How much diesel do the vans use?
It depends on which van you choose. The VW vans return around 45-52 miles per gallon whereas the Land Rover is a little thirstier.
Can I add additional drivers?
Yes, you can add an additional driver for an extra £5 per day. Due to insurance requirements, we need to meet all drivers before they get behind the wheel.
Are the vans manual or automatic?
We have three VW campers with manual gearboxes and two are automatic. The Land Rover has a manual gearbox.
Do you provide child seats?
Yes, we can provide full child seats and/or booster seats.
What age do I have to be to book a camper van?
You must be between 21 and 74 years of age and have had a full driving license for a minimum of 24 months.
Is there a minimum period to hire a camper for?
Yes, the minimum hire is 3 nights. 4 nights during July and August.
What do I need to do to book?
First and foremost – pick up the phone or email us and we will let you know if there is a van available for the dates you require. Once you have decided to go ahead with the booking, we will send you a booking form which must be completed along with a deposit of £200 paid in order to secure your dates.
Where do I collect the van from?
You can pick up the van in central Edinburgh – literally 15 minutes walk from Princes Street. Or we can meet you at Edinburgh Airport for an additional charge.
What do I need to bring when I collect the van?
Please make sure you bring along your driving license, two proof of address documents (utility bill or bank statement) and some photo ID (usually passport or National ID card).
Can I leave my car at your depot?
We do not currently have parking spaces for your car. However there is free on-street parking nearby.
What are the collection and return times?
Normal pick-up time is 14.00hrs.
Normal return time is 11.00hrs.
If these times do not suit please speak to us and we will try to help.
Can I hire a van if I have points on my licence?
You can hire a van if you have minor driving convictions with up to 6 points on your license.
Do I need to pay a deposit?
You pay a £200 deposit when making your booking with the balance due one month before your holiday begins.
A security deposit of £1,000 will be taken when you collect the van via pre-authorisation on a bank card (please see full Terms and Conditions).