Big Sky Campers Privacy and Data Protection Notice

Last updated: 24 September 2026

Big Sky Campers respects your privacy and is committed to protecting your personal information.

This notice explains what information we collect, why we need it, how we use it, who we may share it with, how long we keep it and the rights you have over your personal information.

1. Who we are

Big Sky Campers is a trading name of Edinburgh Campervans Limited, a company registered in Scotland under company number SC564965.

Our registered office is:

Edinburgh Campervans Limited
Unit 4b Forties Commercial Campus
Rosyth
Dunfermline
Fife
Scotland
KY11 2XB

In this notice, Big Sky Campers, we, us and our mean Edinburgh Campervans Limited when operating the Big Sky Campers business.

For privacy enquiries, please contact:

info@bigskycampers.co.uk

2. Why we need your information

When you enquire about hiring a campervan or make a booking, we need certain personal information to deal with your enquiry, administer your booking, provide the campervan hire and meet the requirements of our insurers.

Some information is necessary before we can enter into or fulfil a rental agreement with you.

Our insurers also require us to confirm the identity, address, driving history and eligibility of anyone who will drive one of our campervans.

If you do not provide information that is necessary for the booking, rental agreement or insurance cover, we may be unable to confirm or fulfil your booking.

3. What personal information we collect

The information we collect depends on your enquiry, booking and use of our services.

It may include:

Contact information

This may include:

  • your name;
  • home address;
  • email address; and
  • telephone number.

Identity and verification information

This may include:

  • driving licence information;
  • copies of your driving licence;
  • passport or other photographic identification;
  • proof of address;
  • DVLA driving licence check information or equivalent information from another licensing authority; and
  • other documents required to establish your identity or eligibility to drive.

Driving and insurance information

This may include information relevant to determining whether you meet our insurer’s requirements, such as:

  • driving licence status;
  • driving convictions;
  • penalty points;
  • relevant driving offences;
  • previous accidents;
  • previous insurance claims;
  • previous refusal, cancellation or restriction of motor insurance; and
  • other information required by our insurer to determine eligibility for cover.

Information relating to criminal convictions and offences receives additional protection under UK data protection law. We only process this information where it is necessary and where the law permits us to do so.

Booking and contractual information

This may include:

  • your booking dates;
  • campervan booked;
  • additional drivers;
  • collection and return arrangements;
  • booking history;
  • rental agreement information; and
  • information relating to changes, cancellations or other aspects of your booking.

Payment and transaction information

We collect information about payments, deposits, refunds and other financial transactions connected with your booking.

When you make a payment by card or another electronic payment method, some payment information may be processed directly by our payment service provider.

We retain transaction information where necessary to administer your booking, process refunds, maintain financial records and deal with disputes or claims.

Accident, damage and insurance claim information

If an accident, theft, damage, breakdown or other incident occurs during your hire, we may collect information including:

  • details of the incident;
  • photographs;
  • statements;
  • details of other drivers, passengers or witnesses;
  • police or incident reference numbers;
  • insurance claim information;
  • vehicle damage information; and
  • communications relating to the incident.

Communications

We may retain records of communications with you, including:

  • emails;
  • contact form submissions;
  • letters;
  • customer service communications;
  • telephone call notes;
  • complaints; and
  • feedback or survey responses.

Website information

When you use our website, we may collect technical information such as:

  • IP address;
  • browser and device type;
  • operating system;
  • pages visited;
  • referring website;
  • approximate location derived from technical information;
  • dates and times of visits; and
  • interactions with our website.

Some of this information may be collected using cookies or similar technologies.

4. Where we obtain your information

Most of the personal information we hold is provided directly by you.

For example, you may provide information:

  • through our website;
  • when making an enquiry;
  • when making a booking;
  • by email;
  • by telephone;
  • when completing booking or insurance documentation;
  • when collecting or returning a campervan;
  • during an accident, breakdown or insurance claim; or
  • when providing feedback.

Where necessary, we may also obtain information from organisations such as:

  • the DVLA or another driving licence authority;
  • our insurers or insurance intermediaries;
  • payment providers;
  • breakdown or recovery providers;
  • the police or other public authorities;
  • other people involved in an accident or claim; or
  • professional advisers involved in resolving a dispute or claim.

5. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • provide quotations;
  • process and confirm bookings;
  • enter into and administer rental agreements;
  • verify your identity;
  • check your eligibility to drive;
  • arrange appropriate insurance cover;
  • take and administer payments and security deposits;
  • communicate with you before, during and after your hire;
  • arrange campervan collection and return;
  • provide assistance during your trip;
  • deal with breakdowns, accidents, damage or insurance claims;
  • recover amounts owed to us;
  • investigate suspected fraud or misuse of our vehicles;
  • comply with legal, accounting, insurance and regulatory requirements;
  • establish, exercise or defend legal claims;
  • improve our services;
  • understand how our website is used; and
  • send marketing communications where you have agreed to receive them.

We will not use your personal information for an unrelated purpose without first considering whether we have an appropriate lawful basis and whether we need to tell you about the new use.

6. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the information and the purpose for which it is being used, we may rely on one or more of the following.

Contract

We process information where it is necessary to take steps at your request before entering into a rental agreement or to fulfil our contract with you.

This includes activities such as:

  • dealing with your booking;
  • arranging payment;
  • providing the campervan;
  • communicating about your hire; and
  • administering the rental agreement.

Legal obligation

We may process or retain information where we are required to do so by law.

This may include financial and accounting records and information we are legally required to provide to public authorities.

Legitimate interests

We may process information where it is reasonably necessary for the legitimate operation of Big Sky Campers and those interests are not overridden by your rights.

This may include:

  • protecting our campervans and other property;
  • preventing fraud and misuse;
  • providing customer service;
  • handling complaints;
  • maintaining appropriate business records;
  • investigating incidents;
  • recovering money owed to us;
  • establishing or defending legal claims; and
  • improving our services.

Consent

Where we rely on your consent, we will ask for it.

For example, we may rely on consent before adding you to our marketing mailing list.

You can withdraw your consent at any time.

7. Driving offences and insurance eligibility information

Our insurers set eligibility requirements for people driving our campervans.

We may therefore need to process information about driving convictions, offences, penalty points, previous accidents and insurance history.

We only collect this information where it is relevant to determining insurance eligibility, arranging insurance, dealing with an incident or meeting another legitimate insurance requirement.

We do not use this information for unrelated purposes.

Because information relating to criminal convictions and offences receives additional legal protection, we apply additional safeguards to its use and retention.

8. Who we share your information with

We do not sell your personal information.

Where necessary, we may share relevant information with organisations including:

  • our motor insurers and insurance intermediaries;
  • booking and payment service providers;
  • website, hosting and IT service providers;
  • email and communications providers;
  • analytics providers;
  • breakdown and vehicle recovery providers;
  • repairers and vehicle specialists where necessary following an incident;
  • accountants, solicitors and other professional advisers;
  • banks and payment providers;
  • the DVLA or other licensing authorities;
  • police, courts, regulators and other public authorities where required or permitted by law; and
  • other organisations involved in handling an accident, insurance claim or legal dispute.

We only share information that is reasonably necessary for the relevant purpose.

Organisations processing information on our behalf are expected to use it only for authorised purposes and protect it appropriately.

9. Google Analytics and website usage

We use Google Analytics to help us understand how visitors use the Big Sky Campers website.

Analytics information can help us understand things such as:

  • which pages are visited;
  • how visitors find the website;
  • what devices are used;
  • how visitors move through the site; and
  • how the website can be improved.

Google Analytics and other website technologies may use cookies or similar technologies.

Our use of cookies and analytics technologies is explained in more detail in our Cookie Policy, including the choices available to website visitors.

10. Marketing communications

We may ask whether you would like to receive news, offers or other marketing from Big Sky Campers.

We will not add you to our marketing mailing list simply because you have made an enquiry or booking.

Where you have agreed to receive marketing, we may contact you using the methods to which you have agreed.

You can unsubscribe from marketing at any time by:

Opting out of marketing will not prevent us from contacting you about an existing enquiry, booking, rental agreement, payment, incident or other service matter.

11. International transfers

Some of the organisations that provide technology, analytics, payment or other services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps required by UK data protection law to ensure that it receives an appropriate level of protection.

Depending on the country and service provider, this may include recognised adequacy arrangements or appropriate contractual safeguards.

12. How long we keep your information

We do not keep personal information for longer than we reasonably need it.

Different types of information may need to be kept for different periods.

When deciding how long to retain information, we consider:

  • why the information was collected;
  • whether it is still required to provide our services;
  • insurance requirements;
  • legal and regulatory obligations;
  • accounting and taxation requirements;
  • limitation periods for legal claims;
  • whether an accident, damage claim or dispute remains unresolved; and
  • the sensitivity of the information.

Booking, contractual and financial records may therefore need to be retained after your hire has ended.

Identity, driving licence and insurance eligibility information will be kept only for as long as reasonably necessary for verification, insurance, claims, legal obligations or dispute resolution.

Marketing information will normally be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.

Where information is no longer required, we will delete it, anonymise it or dispose of it securely.

13. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

Access to personal information is limited to people and service providers who reasonably need it for their work.

We take particular care with identity documents, driving information, insurance information and information relating to offences or claims.

14. Your data protection rights

Depending on the circumstances and the lawful basis on which we use your information, you may have the right to:

  • ask for a copy of personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete personal information;
  • ask us to restrict how personal information is used;
  • object to certain uses of your information;
  • receive certain information in a portable format; and
  • withdraw consent where our processing is based on your consent.

These rights do not apply in exactly the same way in every circumstance. There may be situations where the law allows or requires us to continue holding or using certain information.

Your right to object to direct marketing

You have the right to object to the use of your personal information for direct marketing at any time.

If you ask us to stop sending marketing communications, we will do so.

We may still need to contact you about your booking or another service you have requested.

15. How to exercise your rights

You do not need to use any particular wording to exercise your data protection rights.

You can contact us at:

info@bigskycampers.co.uk

or write to:

Big Sky Campers
Edinburgh Campervans Limited
Unit 4b Forties Commercial Campus
Rosyth
Dunfermline
Fife
Scotland
KY11 2XB

We may ask you for reasonable information to confirm your identity before providing personal information.

We will normally respond to a valid request without undue delay and within one month.

In certain circumstances, data protection law allows additional time to deal with complex or multiple requests. If this applies, we will tell you.

16. Keeping your information accurate

We want the personal information we hold about you to be accurate and up to date.

Please tell us if your:

  • address;
  • email address;
  • telephone number;
  • driving licence information; or
  • other relevant information

changes while it remains relevant to your booking or relationship with us.

17. Withdrawing consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

To do so, contact:

info@bigskycampers.co.uk

Withdrawing consent does not affect processing that was lawful before you withdrew it.

It also does not prevent us from continuing to use information where we have another lawful basis for doing so, such as fulfilling a contract or complying with a legal obligation.

18. Links to other websites

Our website may contain links to websites operated by other organisations.

Those websites have their own privacy practices and policies.

Big Sky Campers is not responsible for how an independent third-party website collects or uses personal information.

We recommend reading the privacy notice of any other website before providing personal information to it.

19. Complaints

If you have a concern about how we have used your personal information, please contact us first so that we have an opportunity to investigate it.

Contact:

Privacy Contact
Big Sky Campers
Edinburgh Campervans Limited
Unit 4b Forties Commercial Campus
Rosyth
Dunfermline
Fife
Scotland
KY11 2XB

Email: info@bigskycampers.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Current information about making a complaint and the ICO’s contact details is available from the Information Commissioner’s Office website.

20. Changes to this notice

We may update this Privacy Notice when our services, systems, suppliers or legal obligations change.

The current version will be published on the Big Sky Campers website together with the date it was last updated.

Where a significant change affects how we use your personal information, we will take reasonable steps to bring it to your attention.

Last updated: 24 September 2026