Big Sky Campers are committed to offering holidays in a responsible and safe way. Campervan holidays are an ideal way to travel safely, if everyone takes a few precautions.
Please consider, not only the safety of you and your party, but also that of other travellers and the communities you visit. Keeping to the following rules will make sure everyone is kept safe and still has a wonderful time when they visit beautiful Scotland in one of our campervans.
All campervan handovers will maintain social distancing at all times. This is how we’ll do it:
- Each hirer will receive a film guide to using their campervan before they arrive to collect it
- You will be given the opportunity to practice setting up the campervan under the guidance of a Big Sky Campers representative before you leave (maintain 2 m distancing)
- Paperwork will be reduced to a minimum, with all ID and proof of address documents to be emailed to Big Sky Campers before your holiday begins, APART from Drivers Licences and photo ID which must be brought along to the hand over
- Documents that need to be signed by the hirer will be found in the campervan upon arrival, and will be removed after signing by the Big Sky Campers team
- Vehicle condition reports will be filmed in the presence of the hirer and witnessed by them maintaining 2 metre distancing at all times. The film will be emailed to the hirer as soon as possible
- The time between a vehicles’ return and its next booking has been extended to a minimum of 4 hours to allow cleaning
- Every campervan will be deep cleaned between every hire by the Big Sky Campers team, in addition to the customer clean at the end of each hire.
- All surfaces, including seats and door handles will be cleaned, and all contents will be removed and washed before being returned to the campervan.
- Cleaning materials and hand sanitiser will be provided for the hirer.
- The interior of the van must be cleaned by customers before returning the campervan, without exception. This is to allow sufficient time for us to carry out a further thorough deep clean before the next hire.
It is important that each hirer acts in a responsible way to protect themselves and those around them. So, we have introduced the following guidelines:
- Hirers are responsible for bring their own face masks
- No person apart from those in the hirers party will be allowed in the campervan
- Hirers should set up camp at a safe distance from other campers, whether on a campsite or wild camping
- No rubbish or unused food should be left in the campervan when it is returned
- The campervan must be thoroughly cleaned inside by the hirer before it is returned. A penalty of £50.00 will be charged if this is not done
- Pick up and return times must be strictly adhered to in order to allow us time to deep clean the campervans between bookings
- It is the hirers responsibility to inform Big Sky Campers if anyone in their party falls ill or displays symptoms of Covid-19 during their time with the campervan
- If the hirer falls ill and has to abandon the campervan to receive medical treatment, Big Sky Campers must be informed immediately
Big Sky Campers will take reasonable steps to keep our customers safe but cannot be held responsible for the health of those who hire its campervans, We urge all hirers to behave in a responsible and safe manner at all times.
Whilst there is uncertainty about when holiday travel in Scotland will be allowed, we have altered our refund policy to reassure people booking a campervan. The policy now states:
A deposit of £200.00 is still required to secure a booking, but if that booking has to be cancelled due to:
- Government guidelines state that touring holidays cannot be taken at the date of the reservation, or
- The hirer has to cancel the booking because one or more of the travelling party has contracted Covid 19 or is experiencing any of the symptoms of Covid 19
then the deposit will be refunded in full, minus any bank charges incurred by Big Sky Campers as a result of making the refund.
The need to pay the balance of the booking charges one month before the holiday remains in place. However, if government advice at the time that payment is due remains that touring holidays cannot take place, then the payment of the balance can be delayed until that advice changes. Please note that the cost of the booking must be paid in full before the hirer can collect the campervan for their holiday.